Customer Support - Spanish & English Job at Net2Source Inc., San Antonio, TX

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  • Net2Source Inc.
  • San Antonio, TX

Job Description

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Job Title :- Customer Support - Spanish & English

Location :- San Antonio TX (Hybrid)

Duration :- 11 Months

This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.

Responsibilities

• Respond to employee queries - Tier 1 and Tier 2

• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)

• Triage and manage Tier 1 and Tier 2 cases accordingly

• Manage outbound communications with respect to associate queries

• Create and assign cases to Tier 2/ Tier 3 as required

• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)

• Prioritize and manage concierge service requests

Qualifications we seek in you!

Minimum Qualifications

• Any graduate/postgraduate.

• Excellent verbal, written, presentation, and interpersonal skills in Spanish

Nice to have skills

• Workday

• Service Now

• SAP/ADP Payroll

• eTime

Regards,

Prashant Singh

Sr. Account Manager - Enterprise Business

Net2Source Inc.

Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax: (201) 221-8131

Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873

LinkedIn:

Job Tags

Work at office, 3 days per week,

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