Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Job Title :- Customer Support - Spanish & English
Location :- San Antonio TX (Hybrid)
Duration :- 11 Months
This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.
Responsibilities
• Respond to employee queries - Tier 1 and Tier 2
• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
• Triage and manage Tier 1 and Tier 2 cases accordingly
• Manage outbound communications with respect to associate queries
• Create and assign cases to Tier 2/ Tier 3 as required
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Prioritize and manage concierge service requests
Qualifications we seek in you!
Minimum Qualifications
• Any graduate/postgraduate.
• Excellent verbal, written, presentation, and interpersonal skills in Spanish
Nice to have skills
• Workday
• Service Now
• SAP/ADP Payroll
• eTime
Regards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax: (201) 221-8131
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
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