Job Description

Join the client success team at Evention and help support the company’s global client network with questions, issues, and various requests regarding Evention’s software. In this role, you will receive team-supported and one-on-one training to familiarize yourself with the company’s software solutions, which automate and simplify accounting processes, to be trained to support clients on a variety of issues. These range from “how to” questions and login assistance, to consultative requests, to diagnosing software bugs, and other IT issues.

As a software-as-a-service (SaaS) company, Evention is committed to developing client success representatives with a strong drive for customer service and diagnostic communications to effectively reach a solution. Candidates should be comfortable talking on the phone and writing emails to work one-on-one with clients and, when needed, collaborate with the client success team when issues or questions arise to achieve timely closures of support tickets. Experience in this role opens the opportunity to work directly with projects, trainings, more technical updates, and implementations.

Evention welcomes candidates from a diverse array of professional backgrounds. This position works closely on a daily basis with professionals from the hotels, casinos, retailers, and more to address industry-nuanced challenges and issues faced by the company’s clients. We particularly encourage candidates with experience in fields represented by our clients to apply, though this is not a requirement.

Job Type: Non-Exempt; Full-time, Monday - Friday with some scheduled weekends

Salary: $46,000-$52,000 per year

*This is an in-office role with hybrid option after probationary period, in downtown Chicago – remote candidates will not be considered. Must be willing to work weekends. Must be legally authorized to work for any employer in the United States – Evention does not sponsor.

**This position requires employees to work some weekends on a rotating schedule block.

Duties & Responsibilities

• Monitor customer support request queue
• Prioritize and manage workload
• Work with across teams (development, implementation, sales) to resolve issues as necessary
• Acknowledge/respond to requests in timely manner
• Maintain the CRM system
• Tailor solutions and responses based individual clients’ setups and needs
• Awareness of what requests are covered under maintenance contracts and which requests may require a consulting proposal
• Customer advocate within Evention

About Evention: Evention LLC, located in the Chicago Loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention’s solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe.

Requirements

Skills

• Professional demeanor with clear communications skills (written and verbal)
• Self-starter with attention to detail and ability to follow-up consistently and independently
• Ability to work independently, prioritize and multi-task
• Basic computer skills
• A willingness and an ability to learn
• Ability to troubleshoot technical issues
• Experience with customer-facing roles (preferred)
• Experience with customer technical support (preferred)
• Experience with database software, operating systems, networking, and hosted solutions (preferred)

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