Job Description

URGENTLY HIRING: Client Success Representative - Lighting Services

Location: Indianapolis, IN

Compensation: $17/hr starting + performance-based incentives

Job Type: Part-Time

Industry: Consumer Services / Residential Services / Lighting Installation

Why 317 Lights?

At 317 Lights , we brighten our customers’ homes with premium lighting solutions and exceptional service. We believe in creating a seamless, enjoyable experience for every homeowner—and that starts with a dedicated team. As a Client Success Representative, you’ll be the friendly face that ensures each installation ends with a smile. What sets us apart:

• Competitive Pay: $17/hr starting wage + performance incentives
• Customer-Focused Touch: Deliver thank-you gift cards during visits
• Career Growth: Hands-on role with opportunities to grow in customer success
• People-First Culture: Join a supportive, reliable, and professional team
• Impactful Work: Be the final step in making every project successful

Your Role: What You’ll Be Doing

• Visit customers on the same day their installation is completed
• Ensure all lights, timers, and system components are working properly
• Provide a brief demonstration of system operation and address any customer questions
• Gather feedback through a short digital survey
• Encourage happy customers to share their experience with a Google review
• Deliver a $25 gift card as a thank-you for their time
• Communicate any concerns, service issues, or additional customer requests to the installation team

Minimum Requirements

• Prior customer service experience is a plus
• Excellent communication and people skills
• Dependable, punctual, and professional presentation
• Comfortable traveling to customer homes throughout the Indianapolis area
• Detail-oriented with basic troubleshooting or technical aptitude

Compensation & Schedule

• Earnings: $17/hr starting + performance-based incentives
• Benefits: Paid incentives, mileage reimbursement, career development opportunities
• Schedule: Part-time, flexible hours with customer visit scheduling

Our Core Values

• Customer Satisfaction Above All
• Reliability & Professionalism
• Clear Communication
• Integrity in Every Interaction

Ready to Brighten Every Customer’s Day?

This isn’t just a part-time job — it’s your opportunity to represent a trusted local company, connect with homeowners, and ensure they’re delighted with their new lighting system. Apply today and join the 317 Lights team.

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