Customer Service Representative - Malvern, PA Job at Corps Team, Malvern, PA

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  • Corps Team
  • Malvern, PA

Job Description

Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid.

Potential to convert to full-time, direct employment.

Role Overview:

  • Provide order processing and sales-related support to internal and external customers
  • Deliver high-quality customer service with prompt, thorough responses to inquiries
  • Coordinate all aspects of order management from quoting through delivery and invoicing

Order Management:

  • Process orders for products and services submitted by sales staff or customers
  • Manage orders ranging from quick-ship items to complex, long-cycle orders
  • Proactively follow up on order backlog to ensure accuracy and completeness
  • Communicate order status updates and changes to relevant stakeholders in a timely manner
  • Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
  • Maintain virtual customer files, including sales contracts and supporting documentation
  • Customer Billing Resolution
  • Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team

Sales Support:

  • Provide pricing and availability information
  • Prepare formal quotations for standard and select specialty products and services
  • Support pre- and post-order sales activities as needed
  • Perform additional duties based on organizational needs

Qualifications:

  • 0–2+ years of experience with a college degree or equivalent work experience
  • Conceptual understanding of fundamental theories, principles, and practices
  • Strong technical aptitude
  • Ability to work effectively with a diverse workforce and customer base in a matrixed organization
  • Proficiency in Microsoft Office applications
  • Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools

Pay Rate $25.00 per hour

Job Tags

Hourly pay, Full time, Contract work, Work experience placement, Work at office,

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