Job Description

Why You Want to Work Here:

Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.
• Provide friendly, solutions-focused assistance to ensure customer satisfaction.
• Troubleshoot and resolve issues related to orders and returns using internal systems.
• Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.
• Accurately document customer interactions in CRM or ticketing systems.
• Maintain a strong understanding of company products, policies, and procedures.

Requirements:

• Ability to stay calm and organized in a fast-moving, high-volume environment.
• Strong multitasking, problem-solving, and time management skills.
• Clear and professional communication skills—both written and verbal.
• Self-starter who is comfortable learning new systems and working independently or as part of a team.
• Positive attitude with a willingness to take initiative and help wherever needed.

Preferred Qualifications:

• 1–2+ years of experience in customer service, retail, or a client-facing support role.
• Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).
• Background in e-commerce, retail operations, or order fulfillment support.

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