Customer Service Representative Job at ITW Electronic Component Solutions, Carol Stream, IL

MTNwUG1aUjZ0UW4yS0N3bWhKWXRXclUvbmc9PQ==
  • ITW Electronic Component Solutions
  • Carol Stream, IL

Job Description

Position Summary

The Customer Service Representative provides proactive customer support by responding to telephone and written inquiries regarding problem resolution, complaints, product information, and order placement. Determines best method to resolve complex customer service problems to ensure customer satisfaction.

Primary Responsibilities

  • Respond to customer inquiries via phone and email regarding orders, product information, scheduling, pricing and shipping
  • Process customer orders and coordinate with other departments to ensure timely fulfillment
  • Build and maintain a strong positive relationship with customers and internal teams.
  • Handle and resolve customer complaints promptly and professionally
  • Maintain accurate customer account records, track shipments and monitor inventory levels to troubleshoot as needed
  • Act as a liaison between customers and internal departments to resolve issues and expedite work
  • Provide clear, accurate product and service information to customer service and internal departments
  • Proactively identify and resolve product or delivery issues using available resources.
  • Maintains focus on continuous improvement by applying 80/20, PLS and USa principals/techniques and making process improvement recommendations to management.
  • Outstanding time management and organization skills
  • Other duties may be assigned as required.

Minimum Required Skills and Education

  • High School diploma or equivalent
  • Minimum of 5 years’ B2B customer service experience
  • Excellent written and verbal communication skills
  • Solid organizational skills and the ability to multi-task in a fast-paced environment
  • High accuracy in data entry and strong attention to detail
  • Advanced computer skills in Microsoft Office, including strong Excel experience with pivot tables and VLOOKUP
  • Strong analytical aptitude to formulate informed answers independently
  • Good grasp on the big picture; understand the interconnectedness of seemingly dissimilar customer service activities and their impact on business

Preferred Skills

  • Associate’s Degree or Bachelor’s Degree in Communications, Business or related
  • Previous inside sales experience with ability to display strong product knowledge to help guide customers’ purchasing decisions

Compensation Information

Final compensation decisions will be made on a variety of factors, but our base salary range is $65,000-$75,000.

Why ITW ECS?

Here’s what we offer to help you build the future you want:

  • Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
  • Paid Time Off – paid holidays, sick days, and vacation time to take time for what matters.
  • Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
  • Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
  • Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.
  • Health and Wellness - medical, dental, vision and a wellness program to help employees take control of their health and well-being.

Why ITW ECS?

Here’s what we offer to help you build the future you want:

  • Generous Retirement Benefits – 401(k) match plus an additional retirement contribution to help you plan for the future.
  • Paid Time Off – paid holidays, sick days, and vacation time to take time for what matters.
  • Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
  • Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
  • Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.
  • Health and Wellness - medical, dental, vision and a wellness program to help employees take control of their health and well-being.

ITW Electronic Component Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

Job Tags

Temporary work, Work at office,

Similar Jobs

netPolarity, Inc. (Saicon Consultants, Inc.)

Administrative Assistant Job at netPolarity, Inc. (Saicon Consultants, Inc.)

 ...The job details are shared below: Job Title: Administrative Associate 2 (1459203) Job ID:Stanford-1459203 Location: Stanford, CA...  ...Rate:$25/hr.w2 2 weeks after 3 days week onsite nd 2 days remote Administrative Associate 2 (1459203) Print Description... 

BrightSpring Health Services

Pharmacist / PRN Job at BrightSpring Health Services

 ...Oklahoma City, OK! Join our closed-door pharmacy team where you'll work in a non-retail environment, dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If you're passionate about delivering exceptional service and high-quality... 

Insight Global

Junior AWS Developer Job at Insight Global

 ...Job Title: Junior AWS Developer Location: Hybrid - Sacramento, CA 6-month contract-to-hire Pay: $25-$30hr We are seeking a motivated Junior AWS Developer with foundational experience in cloud technologies and web development. The ideal candidate will have... 

Insight Global

Calibration Technician Job at Insight Global

 ...Our client is seeing a Calibration Technician to join their team in the Raleigh-Durham area. The individual in this role will be responsible...  ...data, performing Preventative Maintenance (PM) and unplanned repair activities, calibration activities and PM/Calibration... 

BHE GT&S

Instrument & Control Tech/Instrument & Control Tech Sr. Job at BHE GT&S

 ...instrumentation control circuits and equipment related to natural gas processes such as the compression dehydration measurement...  ...accommodation. JOB INFO Job Identification 10003583 Job Category Pipeline Operations Posting Date 2025-11-07 Apply Before 2025-11-2...