Job Description

A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction.

Responsibilities:

• Communicate with customers via phone and email.
• Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary.
• Build and maintain strong relationships with customers to foster loyalty and retention.
• Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience.
• Work with sales department/tech department to provide information to customers.
• Provide product ETA’s, and pricing.
• Work with internal departments to facilitate customer's needs.
• Data entry in various platforms.

Qualifications:

• At least 1 - 3 years of work experience in customer service.
• High school diploma or equivalent.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Strong problem-solving abilities and attention to detail.
• Proficient in Excel, Word, Oracle, and Adobe.

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