Costa Mesa Utility company is looking to bring on a Temporary Customer Services Representative for 2-3 months, maybe longer to cover for a leave of absence. The position will provide customer assistance on
the phone, via email and in person, as pertains to initiating or assisting with service and payment and billing issues.
This is an in-person, full-time TEMP assignment for an estimated duration of 2-3 months.
Candidates will need to be available to work 8:00 am - 5:00 pm Monday through Thursday and 8:00 am -
4:00 pm on Friday.
Ideal Candidates will have:
Experience working in an office setting at a front desk counter
Experience taking customer payments
Excellent customer service ability
Ability to learn new work processes quickly
Ability to work on multiple tasks simultaneously
Example of Duties:
* Greets and directs visitors at the front counter; answers and routes general incoming
telephone calls; transfer calls to appropriate employee/department.
* Answers customer questions and inquiries by phone, internet, in person, or in writing.
researches, resolves, and responds to customer billing, payment, or water service concerns
(e.g., bills, and other inquiries.) using a variety of advisory data; and
processes requests for all service orders accordingly.
* Serves as cashier; accepts and applies payments for water utility bills over the counter, via
mail, online and/or electronic files; balances receipts; completes and routes balance sheets;
prepares cash and check deposits for the bank; performs a variety of duties related to
electronic funds transfer (EFT/NACHA); collects and processes deposits
* Assists field staff by looking up account information in the billing system.
* Explains and enforces departmental policies and procedures to the public.
* Collects and deposits money from the water vending machine, and tracks its usage.
* Performs appropriate opening and closing procedures for the lobby.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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