Customer Care Representative Job at 24 Seven Talent, Los Angeles, CA

MTM5Rm5wTjZ0QXYySnlnaGdaa3FYcmc5bUE9PQ==
  • 24 Seven Talent
  • Los Angeles, CA

Job Description

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? We’re seeking a Customer Care Representative on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders.

As a key player in customer support operations, you’ll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike.

Key Responsibilities

  • Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication.
  • Verify order details for accuracy and correct any discrepancies before entry into the ERP system.
  • Prepare and distribute necessary shipping documentation in line with customer requirements.
  • Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries.
  • Monitor order status and promptly communicate any issues or delays to customers and internal teams.
  • Maintain a high unit fill rate by minimizing shortages and reporting as required.
  • Arrange carrier pickups according to established procedures.
  • Process invoicing through EDI systems and resolve any billing errors efficiently.
  • Handle credit memos, return authorizations, and customer inquiries professionally and empathetically.
  • Stay informed about product offerings to provide knowledgeable support.

Qualifications

  • High school diploma or equivalent required.
  • Previous customer service experience, ideally supporting retail accounts.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook).
  • Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required.
  • Excellent communication skills and a strong problem-solving mindset.
  • Highly organized with keen attention to detail.
  • Reliable, proactive, and able to work independently in a freelance capacity.

If you’re ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, we’d love to hear from you!

Job Tags

Temporary work, Freelance, Work at office,

Similar Jobs

Eataly North America

General Manager of Restaurants Job at Eataly North America

 ...... for our guests to: EAT authentic Italian food at our restaurants, cafs and to-go counters SHOP a selection of high-quality...  ... you can find it all in our various restaurants! The General Manager of Restaurants directs the front of house operations of all... 

Lesco Paper and Box Company

Receptionist / Administrative Assistant Job at Lesco Paper and Box Company

 ...Lesco Paper & Box Company has experienced high growth in the packaging industry. We are seeking a Receptionist/Administrative Assistant to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities:... 

Stelic

Project Scheduler Job at Stelic

 ...superintendents, subcontractors, and owners representatives to maintain schedule integrity and drive project success. Key Responsibilities Collect and validate schedule update data from project managers, superintendents, subcontractors, and owners... 

Office Pride of Louisville

Eastend Weekend Cleaner Job at Office Pride of Louisville

 ...Our Company Office Pride is a faith-based reputable and thriving organization committed to excellence in commercial cleaning. With a strong dedication to maintaining clean and safe environments, we take pride in the services we provide to our clients and customers. As... 

One of China biggest videogames company

German/French/Turkish Translators Job at One of China biggest videogames company

One of China biggest videogames company is looking for German translators, for French translators and for Turkish translators. What we can provide: - Working visa - Fun and cool working environment - Handsome salary - A lot of benefitsAll the candidates can send their resume...