Job Description

Community Manager - Site Experience

Our Community Manager/ Coordinator is a hands-on operator, problem solver, and all-around generalist. You’re someone who rolls up your sleeves and gets things done, whatever it takes. This autonomous, onsite role requires a self-starter who’s flexible, collaborative, and highly detail-oriented.

You’ll thrive in ambiguity, solve problems on the fly, and uphold exceptional standards of service and professionalism. As the onsite point of contact, you’ll manage everything from front-of-house hospitality to facilities maintenance, administration, events, and more.

This is a fully hands-on position , an ownership mentality is essential.

Dealbreakers: 

• Working onsite Monday to Friday 8am - 5pm (weekends and afterhours as/ when needed for events)
• Within a reasonable commutable distance to Loloft’s Phoenix location 
• Cross functional collaboration is essential - you will be working with founders, and incorporating their needs into plans (this requires tact, diplomacy and an optimistic perspective to succeed). Being open to ideas and how to implement them in your ideas is critical. You must be able to work with ambiguity, and be able to put order to chaotic situations where perfection does not/ will not exist.

What You’ll Do…

Front-of-House

• Welcome and greet members and visitors daily
• Complete opening and closing procedures
• Communicate updates, events, and member information clearly (verbally and in writing)
• Coordinate meeting and event room bookings (24/7/365 coverage)
• Maintain brand standards and presentation excellence throughout the space
• Resolve member inquiries and service requests end-to-end
• Handle existing member billing issues and invoices 
• Oversee onsite events, conference rooms, and member experience activities
• Keep manuals, processes, and compliance logs up to date
• Manage supplier relationships and source local vendors as needed
• Create a warm, professional, and consistent member experience

Back-of-House & Operations

• Perform hands-on operational tasks: furniture staging, item assembly, minor repairs, pest control coordination, etc.
• Manage inventory, stock, and vendor orders for smooth daily operations
• Support member experience days and ensure coffee and amenities are fully stocked
• Update signage, collateral, and materials to reflect current offerings
• Operate within tight budgets—source competitive local pricing
• Handle freight, deliveries, and warehouse logistics (pallet stackers, dock coordination)
• Conduct light maintenance: restrooms, trash removal, refrigerator cleanouts, resetting shared spaces to standard
• Run local errands as required

Who You Are

• Optimistic & Positive: You maintain composure and positivity even on tough days.
• Ownership Mindset: You think like an owner, act like an operator, and step up wherever needed.
• Structured Thinker: You prioritize effectively, stay organized, and communicate clearly.
• Customer-First: You bring hospitality instincts, sales acumen, and a proactive approach to solving problems.
• Detail-Oriented: You execute with accuracy and consistency, knowing the small things make the big difference.
• Collaborative: You work cross-functionally, incorporating others’ perspectives while leading execution end-to-end.
• Tech-Capable: Comfortable with Archie, HubSpot, Google Workspace, Microsoft Office, Excel, Canva, WhatsApp, MacOS, and Windows.
• Physically Capable: Able to lift up to 50 lbs, use ladders, and operate basic warehouse tools.

The Startup Reality

This isn’t a corporate role—it’s a startup environment . That means speed, ambiguity, and constant change are part of everyday life. You won’t be handed a playbook—you’ll help write it.

You’ll take ideas from concept to execution, measure your own impact, and pivot as priorities shift. You’ll need to listen actively, find opportunities, and create solutions for whatever comes your way.

If you expect a traditional 9–5, this isn’t for you. If you thrive on variety, pace, and autonomy—this role will challenge and reward you equally.

Direction may come from multiple places. Resources may be limited. But your ability to move fast, think critically, and get things done without waiting for perfect instructions will set you apart.

Final Note

This description is a guide, not a fixed script. As our business grows, so will your responsibilities. Flexibility, perseverance, and logical thinking—especially in uncomfortable or ambiguous situations—will be your keys to success.

Job Tags

Similar Jobs