Job Description

Brown & Brown is seeking a Commercial Lines Customer Service Representative to join our growing team in Meridian, ID!

The Commercial Lines Customer Service Representative is responsible for servicing Agency Bill and Direct Bill accounts, including invoicing, policy changes, coverage comparisons, and compliance documentation. This role supports client retention and growth through strong relationship management, identifying coverage gaps for upsell/cross-sell opportunities, and overseeing administrative tasks such as certificates, auto ID cards, and policy processing.

How You Will Contribute:

• Provide service to existing clients via inbound calls, emails, and daily tasks
• Make outbound phone calls to provide customer service
• Quote and Bind insurance with various carriers for existing clients
• Respond to requests for certificates of insurance or auto ID cards
• Maintain a concern for timeliness and completeness on all service requests
• Utilize an electronic filing manager to maintain documentation and compliance
• Notate and file documents in our agency management system

Licenses and Certifications: P&C Licensed in Idaho

Skills & Experience to Be Successful:

• High school diploma or equivalent required
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
• Strong oral and written communication skills
• Strong typing skills
• Exceptional customer service and interpersonal skills
• Demonstrated critical thinking and problem-solving skills
• 3+ years of Commercial Insurance experience
• P&C license required or able to obtain within 90 days of hire
• AMS360 experience

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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