Job Description

About Us

The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.

Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.

Commercial Lines Customer Service Agent (CSA)

Primary Role:

The Commercial Lines Customer Service Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.

Key Responsibilities:

• Market and place commercial lines new business and renewal accounts.
• Maintain and service assigned accounts, ensuring accuracy and timeliness.
• Update insurance applications and gather underwriting information, including loss runs.
• Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
• Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
• Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.

Qualifications:

• Active Indiana Property & Casualty license required
• Minimum of 5 years of commercial insurance brokerage or equivalent experience
• Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
• Experience with real estate and contracting accounts is highly preferred
• Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
• Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
• Excellent time management, organizational and verbal and written communication skills
• High level of self-motivation and ability to work independently
• Strong attention to detail and accuracy
• Strong mathematical aptitude preferred

Hours: Monday – Friday, 8:00am to 4:30pm

Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

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