Job Description

Job Tittle - Chief Operating Officer

Job Location - Dubuque, Iowa

On site.| Full-Time | Executive-Level | Salary + Performance Bonuses

Client Summary -

We are Dubuque’s fastest-growing home improvement and discount warehouse, offering appliances, furniture, flooring, and home goods at unbeatable prices — all while funding our nonprofit, Restoration Works, which helps families, veterans, and youth in need.

About the Role:

• The COO / Director of Operations & Growth will oversee every function of the business — from front-end sales and marketing to back-end logistics, purchasing, and staff leadership.
• You’ll partner directly with the Owner to:
• Take ownership of daily operations and team performance running marketing, promotions, and community engagement, buying, inventory flow, and vendor relationships, implement scalable systems for future locations.
• Drive profitability, accountability, and brand consistency.

Responsibilities:

• Operations & Leadership oversee all store departments: sales, warehouse, marketing, and logistics.
• Manage hiring, training, and staff accountability.
• Build and document SOPs across departments, drive daily and monthly KPIs and reporting.
• Sales & Marketing: lead the sales team and ensure customer excellence
• Oversee all advertising: social media, billboards, digital ads, and events.
• Manage Facebook Marketplace listings, campaigns, and promotions.
• Strengthen community engagement and customer loyalty
• Buying & Inventory Sourcing
• Purchase and negotiate with vendors
• Manage product flow from truck to showroom
• Analyze margins, pricing, and profitability.
• Build systems for future centralized distribution.

Ideal Candidates -

• 2+ years in retail operations (leadership)(furniture, appliances, or home improvement preferred)
• Strong understanding of sales, marketing, and operational systems
• Proven ability to build teams, increase sales, and streamline operations.

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