Job Description

Role Overview

The Chief of Staff at Fidelio is a senior, high-impact role that serves as an extension of executive leadership. This individual is responsible for driving execution across the company’s most important priorities, bringing structure to complex initiatives, and ensuring alignment across teams.

This role is designed for an operator who thrives in a lean environment, is comfortable with ambiguity, and can move seamlessly between strategic planning and hands-on execution. The Chief of Staff helps leadership stay focused on what matters most while ensuring that decisions turn into action.

Core ResponsibilitiesExecutive & Strategic Support

• Partner closely with executive leadership to define priorities, objectives, and execution plans
• Translate strategic goals into clear initiatives with timelines, ownership, and accountability
• Prepare leadership for key meetings, presentations, and decision-making forums
• Track progress against company goals and proactively surface risks, blockers, and dependencies

Operational Execution

• Drive execution of cross-functional initiatives across sales, underwriting, client services, provider relations, operations, and technology
• Establish structure around workflows, internal processes, and operating rhythms
• Identify inefficiencies and implement practical improvements that increase speed and clarity
• Ensure consistent follow-through on leadership decisions and commitments

Cross-Functional Coordination

• Serve as a central point of coordination across departments
• Align stakeholders, clarify responsibilities, and keep initiatives moving forward
• Improve internal communication to ensure teams understand priorities and expectations
• Step in to resolve issues when work stalls or ownership is unclear

Project & Initiative Management

• Own high-priority projects from planning through execution
• Build and maintain project plans, timelines, and status reporting
• Coordinate internal teams and external partners as needed
• Ensure initiatives stay on scope, on time, and aligned with Fidelio’s business objectives

Reporting, Data & Insight

• Develop concise reporting for leadership on operational performance and strategic initiatives
• Analyze data to support decision-making across the organization

Qualifications

• 5+ years of experience in operations, strategy, consulting, insurance, healthcare, or a related field
• Experience working closely with senior executives or leadership teams
• Strong understanding of how organizations operate in practice, not just in theory
• Ability to manage multiple priorities in a fast-paced, lean environment
• Excellent written and verbal communication skills
• High judgment, discretion, and comfort handling sensitive information
• Self-directed, hands-on operator with a low-ego, solutions-oriented mindset

Why Fidelio

Fidelio is a growing, relationship-driven dental insurance company focused on delivering dependable, affordable, and responsive coverage. This role offers direct exposure to executive leadership, meaningful influence over how the company operates, and the opportunity to shape the next phase of Fidelio’s growth.

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