Job Description

Apex Systems is seeking an experienced Chatbot Developor for a large financial client. This position is a 12+ mo. Contract position that will require candidates to work a hybrid schedule (3 days onsite/2 days remote). Candidates may sit in Chicago, IL; Kennesaw, GA; or Richmond, VA.

*** We cannot work Corp-to-Corp for this position. Candidates must be willing to sit on Apex Systems' W2 ***

Pay Range: $68-72/hr.

12 mo. Contract position (potential to extend up to 18-24 months)

Hybrid Schedule (3 days onsite/2 days remote)

• Locations: Chicago, IL; Kennesaw, GA; Richmond, VA

Key Responsibilities:

• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels.
• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition.
• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle.
• Develop disambiguating and error handling strategies as the virtual assistant scales.
• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance.
• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the “brain” of the virtual assistant.

Technologies Required:

• Scripting experience - Groovy (preferred), Python, Java or JavaScript
• Chat Bot experience - AMELIA (preferred) but open to other chat bot frameworks like Azure AI/MS Bot Framework
• Experience with queries - AMELIA (preferred) or SQL
• Integration experience with Apache Camel or similar tools
• Understanding of NLU concepts (must be able to track utterances)

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