Job Description

WHY CONSIDER THIS POSITION?

• Earn base pay plus commission and build your career by selling high-quality products to an established customer base.
• No weekend work, Monday-Friday, 8am-5pm schedule.
• Competitive benefits including health insurance, retirement plans, and paid time off for volunteer work.

JOB DESCRIPTION

Build relationships with decision-makers, identify opportunities for growth, and close sales, that ensure customer satisfaction.

DUTIES

• Responsible for obtaining customer orders on an inbound and outbound call basis, aggressively growing individual territories and supporting team and departmental requirements to achieve goals. 
• Responsible for all sales activities for small to medium retail outlets within assigned customer base as well as sales activities for new and prospective clients.
• Liaison between the customer and operational functions (including distribution and credit) to assure complete customer satisfaction.
• Contact all accounts within the database during each month of active duty; contact should include a brief review of account history, plus notations as to order frequencies and necessary follow-up.
• After making initial calls, responsible for making daily calls to customer base based on past communication and notes.
• Outbound call activity should be consistent and productive so that goals are regularly attained. Achieving or exceeding goal is a vital requirement of the position and will be frequently reviewed. Minimum goal expectations are listed on the compensation program for this position.
• Receive inbound sales calls, including but not limited to data entry of inbound and written orders (via fax, email, mail, etc.)
• Actively up sell and increase orders through suggestive selling techniques.
• Participate in selling competitions, SPIFF programs and product campaigns and achieve results within these programs.
• Study and learn the current product selections within Petra’s product mix, making a strong effort to upgrade knowledge during tenure with Petra.
• Maintain a positive working relationship with customers by initiating action on customer service issues in a prompt and courteous manner.
• Required to maintain a minimum duration of time (subject to change) as determined by Management, per day on active call duty (inbound and outbound time). 
• Responsible for making daily outgoing sales calls. 
• Effectively communicate customer feedback, expectations, needs and problems to management.
• Follow all procedures and protocol for sales techniques, follow up processes and operational functions.
• Maintain superior customer service reputation with customers, coworkers, team leaders and management. This includes quick and decisive action to requests, ability changes and alternatives in procedures, processes and functions.
• Remains familiar and compliant with all company policies and procedures in the performance of job duties and regarding individual activities and behaviors.
• Maintains acceptable attendance in accordance with company policies and departmental standards.
• Conducts self in a professional, courteous, respectful and friendly manner at all times when interacting with coworkers, clients or vendors.
• Other duties assigned as needed.

EDUCATION & EXPERIENCE

Education:

• High School diploma or GED equivalent.

Experience:

• 1 year Sales and/or Call Center Experience required (Consumer Electronics Industry preferred).

SKILLS & CERTIFICATION

Skills:

• Superior communication skills with high ethics and strong moral character.
• Proficient with various computer programs: Microsoft Office, CRM programs, and general technological proficiency.
• Outgoing personality with ability to work in a team-oriented environment.
• Sharp attention to detail with strong organizational skills.
• Ability to prioritize and work on multiple projects efficiently and effectively.
• Typical Physical Demands:
• Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 lbs. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision.

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