Job Description

Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a "Call Center Representative” for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss.

Job Title: Call Center Representative

Job Location: Draper, UT

Duration: 06 Contract months (Possible of Extension)

Pay Rate: $20 an hour on W2

Responsibilities

• Accessing multiple electronic systems and document steps taken to efficiently service the customer
• Determine action required based on established procedures to protect the Bank’s assets; work with supervisor on handling more complex cases
• Place appropriate hold on accounts deemed to have fraudulent activity and take appropriate steps to secure the account
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Speak with victims of identity theft and provide appropriate talking points while ensuring both the victim and the Bank are secured
• Review documentation and be able to assess the validity of those documents
• Place and/or take calls as escalated and requested by Compliance partners or team leaders
• Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless

Qualifications

• 2-3 years related customer service experience or fraud experience ; phone chat experience preferred
• Strong understanding of the customer service experience
• Strong written and verbal communication skills
• Positive attitude and enjoys problem solving
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Skilled in conflict resolution ; effective communicator in challenging situations

Regards,

Md Nawab

Technical Recruiter

Net2Source Inc.

Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: (201) 340-8700 x Ext 322 | Cell: (309) 791-6015| Fax: (201) 221-8131|

Email: nawab.md@net2source.com

Web: | Social: Facebook | Twitter | LinkedIn

Job Tags

Similar Jobs