Job Description
Job Title : Bar Manager
Reports to : Assistant General Manager, General Manager, Bar Director
ABOUT KENT HOSPITALITY GROUP
Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.
Job Details
- CANDIDATE REQUIREMENTS
- Minimum of 3-5 years of experience in a beverage focused role or floor management role within a high-volume, upscale dining environment.
- Must be able to lift & a carry at least 50 pounds
- Must be able to stand for long periods of time
- Must be comfortable with repetitive motions (such as walking, bending & standing)
- Must be knowledgeable of Industry critics & awards
- Must be knowledgeable of classic and modern cocktails
- Must be knowledgeable of liquors: how they are made, brands, regional specifics
- Must have full schedule availability
- Must be able to take constructive criticisms and work well in a team dynamic
- Proven leadership and management skills, with a hands-on approach to service.
- Excellent communication and interpersonal skills, with a focus on guest service and hospitality.
- Ability to thrive in a fast-paced, dynamic environment, maintaining composure and professionalism under pressure.
- Detail-oriented with a commitment to maintaining high standards of quality and service.
- JOB RESPONSIBILITIES
- Lead and manage beverage service on the floor, ensuring a seamless and elevated guest experience.
- Act as a point of contact for guests, staff and upper management regarding all things bar.
- Work closely with the front-of-house team to ensure consistent service standards and provide on-the-floor support during service.
- Address and resolve guest concerns promptly and professionally to maintain high levels of satisfaction.
- Oversee the full scope of service within the building of 70 Pine Street including Crown Shy, SAGA, and Overstory in both the interior and exterior spaces
- Delegate daily tasks to bar team
- Maintain weekly schedule for bar teams
- Coordinate with Bar Director and assist with project planning & staff management
- Ensure quality of product & product sourcing
- Assisting with R&D for Crown Shy, SAGA, Overstory, PDR, and offsite projects
- Share and report any issues or possible solutions regarding the facilities of Crown Shy, SAGA, and Overstory
- Maintain an ‘open door policy’ with employees by reporting all complaints and issues involving staff or guests to HR
- Maintain connections with regular guest & foster relationships with new guests
- Cash handling
- Open/close restaurant
- Report all complaints and issues involving staff or guests to HR
- As a manager, it is also your responsibility to be knowledgeable of, and willing to perform, the job responsibilities of the Bartender & Lead Bartender positions
- LEADERSHIP RESPONSIBILITIES
- Implement company policies and protocols & maintain standards
- Problem solve and address any issues in a timely manner
- Ensure company policies and procedures are followed
- Nurture positive working relationships with staff
- Lead by & set a good example for staff
- Self Manage timelines to achieve goals & daily tasks
- STAFFING RESPONSIBILITIES
- Participate in the recruitment & interview process for potential new hires in coordination with General Manager, Bar Director, and HR
- Oversee employee candidate trails and relay information to General Manager, Bar Director for hiring decisions
- Engage in the promotional decision-making processes in coordination with General Manager, Bar Director and HR
- Issue disciplinary action when necessary
- Engage in the decision-making process for terminations in coordination with General Manager, Bar Director and HR
- Create annual staff reviews and ‘1 on 1’s for hourly Overstory staff and submit to Bar Director for review
- Issue annual reviews in coordination with Bar Director
- Manage annual review & ‘1 on 1’ schedules in coordination with Bar Director & HR
- Maintain accuracy of bar job descriptions in coordination with Bar Director & HR
- Oversee New Hire training & facilitate 3-month check in coordination with HR
- ADMINISTRATIVE RESPONSIBILITIES
- Scheduling
- Assisting with Inventory Management
- Participate in the maintenance of training materials for staff
- Attend & support extracurricular educational programs like OBM & Leadership training
- Coordinate Staff training opportunities
Job Tags
Hourly pay, Full time,