Job Description

Job Title : Applications Technical Support Analyst


Job Location : Seneca Falls NY 13148 (Remote, Hybrid or Onsite)



Onsite Requirements:

• Experience resolving issues with Engineering applications
• Excellent customer service, project management, and communication skill
• Must have experience with license management for various software.

Job Description :



Responsibilities:

• Resolve issues with Engineering applications and monitor ServiceNow queue.
• Manage large multi-departmental projects with end users, other IT teams &, vendors, to design/ improve the architecture, operational standards, and practices of the IT engineering team!
• Understand and manage the engineering software applications role in the business.
• Provide technical support for the software from troubleshoot, installation and upgrade of off the self-software
• Develop best practices and collaborate with other team members.
• Provides guidance and consultation on applications and related services to other departments. This will include use of software, licensing, cost, and customization.
• Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.
• Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.

Qualifications :

• S. Citizenship is required
• Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 10+ years of experience is required.
• Excellent customer service, project management, and communication skills are required.
• Highly tuned technical problem solving, and analytical skills are a must.
• Must have experience with license management for various software.
• Possess cultural awareness and sensitivity to work with a global user base.
• Experience with the following software is preferred: Autodesk CAD/PLM, PTC Creo and Windchill, Cimco, Geomagic, ANSYS Software
• Experience is ServiceNow ticket system is preferred
• Experience working in a large company or engineering/manufacturing preferred

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
• This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role**

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