Job Description
Job Title: Application Services Representative
Job Type: Full-Time | Contract-to-Hire
Location: Rockville, MD
Pay Rate: $21–$25/hour (with salary increase and union benefits upon conversion)
Schedule: Monday – Friday | 9:00 AM – 5:00 PM
About the Role:
Addison Group is partnering with a respected organization in the retirement benefits sector to find a detail-oriented Application Services Representative . This is a fantastic opportunity for someone early in their career looking to gain corporate experience and grow within a well-established organization. The role starts as a contract with the intent to convert to full-time after 6 months.
Key Responsibilities:
- Accurately review and process participant applications and supporting documents
- Communicate with applicants by phone and email to clarify documentation or status
- Input and maintain accurate data in internal systems
- Handle benefit status requests and verification documentation in a timely manner
- Perform calculations related to benefit eligibility and retroactive payments
- Create standardized correspondence using templates and submit applications for approval
- Research work histories and coordinate with internal departments as needed
- Support the contact center team as backup during peak times
- Maintain daily processing benchmarks for accuracy and volume
Ideal Candidate:
- Experience: 2+ years in a customer-facing role with administrative, data-entry, or document processing responsibilities
- Tech Skills: Strong typing abilities and proficiency in Microsoft Office
- Soft Skills: Highly professional demeanor, excellent verbal/written communication, empathetic listener, punctual, and reliable
- Education: Bachelor’s degree or equivalent professional experience in a corporate setting
- Nice-to-Have: Exposure to benefits administration, Taft-Hartley Trusts, or union-related benefits
Perks Upon Full-Time Hire:
- Competitive pay increase
- Comprehensive union benefits package
- Hybrid work flexibility (1–2 remote days weekly)
- Long-term career growth opportunities
Work Environment & Additional Info:
- Location: On-site in Rockville, MD (Free parking available)
- Team Size: 10+ within department; 200+ company-wide
- Background Requirements: Criminal background check, education verification, and drug screen required within 48 hours of offer
Job Tags
Full time, Contract work, Work at office, Monday to Friday,