Job Description

Job Description

The Manager, AES SAP-ISU Applications will oversee and manage all the SAP-ISU applications in AES Company and they will be the main point of contact for the SAP-ISU Business Manager and Digital stakeholders to ensure SAP-ISU applications are performing as expected from business and technical perspectives. This role will also coordinate functional and non-functional requirements coming from Business strategic plans or Enterprise Application Roadmap.

This role is expected to ensure standards, quality, and performance are incorporated and achieved during the management lifecycle of all SAP-ISU applications such as day-to-day operations, incidents, enhancements, and improvements.

Primary Roles & Responsibilities

• Main liaise between Business Application owner, Digital Stake holders, and main(s) SAP-ISU support vendors.
• Identify opportunities for improving the performance and functionality of applications.
• Follow AES best practices for application management and support.
• Stay current with industry trends and advancements in Customer Service and Meter to Cash technologies.
• Ensure compliance with Digital Security Policies and Procedures including the review and approve security access granted for applications.
• Develop project plans, timelines, and budgets, and monitor project progress to ensure milestones are met within scope, time, and cost constraints.
• Coordinate and communicate SAP-ISU application status with stakeholders, including business users, Digital teams, and external vendors.
• Manage change requests and ensure proper documentation of system changes.
• Oversee the day-to-day operations of the applications under responsibility, ensuring stability and performance.
• Coordinate and supervise the SAP-ISU Digital Application Product Owners.

Position Requirements

• 5+ years of experience within SAP-ISU solutions, implemented in Utilities is preferable.
• Experience in analyzing and breaking down problems and information using SAP structured frameworks and methodologies.
• Must have the ability to perform technical project management to achieve expected results in a timely fashion.
• Identify opportunities for improving the performance and functionality of the SAP ISU systems.
• Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams.
• Knowledge of the latest market trends (Big Data, AI/ML, Cloud, Mobile, Analytics) for an electrical utility
• Salesforce and Genesys technology knowledge would be a plus
• Analytical thinking abilities and client facing communication skills. Vendor Management skills and Business focus ability.
• IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree.

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