Job Description

Why you want to work here:

Our local chapter is part of the largest non-profit organization supporting thousands of people with intellectual and developmental disabilities (ID/DD) and their families. We are a small, grassroots, 501(c)(3) that promotes and protects the human rights of people with intellectual and developmental disabilities and actively supports their full inclusion and participation in the community throughout their lifetimes.

Job Overview for Administrative Coordinator:

The Administrative Coordinator staffs the front desk and provides a warm, friendly first impression of our organization when greeting office guests, answering the main phone line, and answering basic questions about disability services. The Administrative Coordinator will also oversee ordering office supplies and mail distribution, and provide administrative support to our Special Needs Trust Department.

Responsibilities for Administrative Coordinator:

• Answer incoming phone calls on the main phone line and transferring to the appropriate staff member
• Respond to messages left after hours on main office line voicemail, or route the message to the appropriate extension
• Answer basic questions about our programs, activities, meetings, and events
• Answer common questions about disability services in Virginia and direct to relevant resources
• Greet and welcome visitors
• Sort and distribute incoming mail
• Monitor office supplies inventory and place orders when needed
• Maintain office printer/copier machines, coordinating with the vendor
• Process checks received for donations or payments, including scanning and submission to accounting department
• Manage the appointments schedule for the Trust Services Director
• Assist with the preparation of Special Needs Trust documents (will train) including creating digital folders, securing initial documents, and following up with clients

Qualifications for Administrative Coordinator:

• High School Diploma required, Bachelor’s degree optional
• 1-2 years of administrative or customer service experience preferred (we will train)
• Customer Service oriented, operate as a team player
• Excellent interpersonal and communication skills
• Ability to multi-task and prioritize essential work
• Proficient in Microsoft Office Suite

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