Job Description

About:

Ashburn, a leading provider of high-performance lubricants and metalworking fluids in the Manufacturing Industry, seeks an Administrative Assistant/Receptionist for its office in Conroe. The Administrative Assistant/Receptionist reports directly to the operations Coordinator or other person(s) designated by management.

Summary:

The Administrative Assistant/Receptionist position is primarily responsible for greeting visitors, screening calls, and performing numerous administrative duties as assigned. This employee is responsible for maintaining the professional appearance of the front desk, lobby areas, conference rooms, kitchen, and any general common areas within the office.

Job Responsibilities:

• Maintenance of phones - removes call forwarding in the morning and forward office line at the end of the day. Responsible for answering the phones during business hours and screening calls.
• Execute established Order Processing, Sales & Operations policies to address customer needs effectively.
• Investigate and resolve freight-related claims and disputes, maintaining customer satisfaction.
• Initiate and document nonconformance entries, assessing customer complaints and implementing corrective actions.
• Must be able to answer general questions regarding daily business operations.
• Receives and announces guests, directs guest, offers beverages and assists with the general office “flow”.
• Distributes mail daily upon its arrival and make sure it is uploaded into systems as instructed.
• Maintain all common areas within the office – cleaning, replenishing supplies, and making appropriate colleagues aware of when major maintenance is needed (e.g. replacing furniture that is damaged).
• Assists meeting coordinator with snacks/lunches/dinners for meetings.
• Maintains inventory of kitchen and office supplies and reorders supplies when needed.
• Completes errands for management when requested.
• Hand out employee applications.
• Schedule meetings and conference rooms – arrange appointments.
• Assist accounting department with bookkeeping, filing, and clerical duties.

Desired Skills:

• Strong communication skills, both verbal and written, for effective customer interactions.
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills to investigate and resolve customer issues efficiently.
• Experience in customer service or administrative role preferred but not required.
• Dependable and punctual.

Education and Qualifications:

• High school diploma or equivalent.
• Minimum 2 years of receptionist or administrative experience.
• QuickBooks experience preferred but not required.
• Working knowledge of Microsoft Office.

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